Terms of Services

READ THIS AGREEMENT CAREFULLY BEFORE USING ANY VAULT PAYMENT SYSTEMS SERVICE. THIS IS A LEGALLY BINDING AGREEMENT BETWEEN VAULT PAYMENT SYSTEMS AND YOU, INCLUDING ANY VAULT PAYMENT SYSTEMS CUSTOMER, USER, OR WEBSITE VISITOR, (collectively referred to herein "Customer"). 

Terms of Service

This agreement (this "Agreement") between Vault  Payment Systems, INC, a Florida Corporation doing business under the name Vault Payment Systems, ("Vault") and Customer governs provision of Vault Internet services, including any related professional  services (the "Service"). This Agreement is effective as of the moment Customer indicates agreement at the Vault Website, as of the moment the two parties sign a paper version, or as of the moment Customer uses any Vault Website or element of the Service. 

1.  The Service. 

(a) The Service provides Customer with a license to  occupy such cabinet, rack, cage space, or server as Vault designates (the "Space"), and to interface with such cables, computers, or other equipment as Vault  designates, at Vault facility at 360 Spear Street, San Francisco, California (the "Facility"). This Agreement conveys only a license to occupy the Space and to interface with the equipment and only during the term designated in Customer's Sign-up (as defined below). Customer has no other rights to the  equipment, the Space, or the Facility, or to any cabinet, rack, cage,  cross-connect, or other space therein, including without limitation any  leasehold right or other real estate interest.  Vault will provide the Service pursuant to this Agreement and Vault then-standard policies and procedures.  The Service includes the features and restrictions listed in Customer's initial quote or otherwise ordered or revised by Customer and accepted by Vault in writing (Customer's "Signup"). 

(b) If included in Customer's Signup, the Service  includes: (i) any storage, backup, security, attack protection, or monitoring services Vault provides, and any other services Vault designates as "managed  services" or "special services" (collectively, "Managed Services"); and (ii)  any professional services provided by Vault ("Professional Services").  Except as specifically provided in Subsection  5(b) below, Managed Services and Professional Services are subject to the same  terms and conditions as other elements of the Service, including without  limitation the disclaimers and limitations of liability in Section 7 below. Each Professional Service is also subject to the terms and conditions of its statement of work (if any) executed by authorized representatives of both parties. Fees for Managed Services and Professional Services are in addition to Service fees required pursuant to Subsection 2(a) below. Customer will pay for Managed Services and Professional Services at Vault then-standard rates, unless the relevant statement of work, in the case of Professional Services, specifically provides for a different payment structure. 

2.  Fees.

(a) Customer will pay for the Service pursuant to one of the following plans, as reflected in Customer's Sign-up:

* (i) Monthly Payment Plan: Customer pays monthly.

* (ii) Prepayment Plan: Customer pays annually or on such other periodic basis as is defined in Customer's Sign-up (Customer's "Prepayment Period"). In the event that Customer terminates this Agreement pursuant to Subsection 3(b) below before the end of the Prepayment Period, Customer will receive a refund for the remainder of the Prepayment Period, minus an adjustment equal to: (1) the difference between the amount Customer has paid and the amount it would have paid pursuant to a Monthly Plan, plus (2) any set-up fees Customer would have paid pursuant to a Monthly Plan, per Vault standard policies and procedures.  (For purposes of such calculations, Monthly Plan prices are set at Vault then-standard prices.)

(b) Customer will pay for the Service in advance.  In addition, Customer will pay any set-up or other fees required pursuant to Vault standard policies. Customer will make all payments in U.S. dollars.  Vault is not required to issue refunds or credits except as specified in this Agreement. 

(c) Vault issues invoices through the Vault customer portal, https://www.Vaultpos.com/portal (the "Customer Portal").  At Customer's request, Vault may issue invoices through another method, and may charge an extra fee for such method.  Customer will maintain awareness of its usage levels and the fees it owes Vault and will pay on or before their due-dates.  Any payment not received when due will, at Vault option, bear interest at a rate of ten percent (10%) per year from the date due until paid, to compensate Vault for the time-value of the unpaid fees.  In addition, Vault may charge a late fee of $9.99 per week, as liquidated damages, starting on the first day after any payment are due, and may invoice such amounts in weekly increments.  Such liquidated damages compensate Vault for administrative expenses related to unpaid fees. 

(d) If Customer exceeds its transfer allotment, bandwidth commitment, or other pre-paid Service allotment, Vault may: (i) charge Customer for such overage immediately via credit card and will notify Customer in writing of such charge; or (ii) issue a one-time invoice for such overage, with payment due by wire transfer or direct deposit in seven (7) days.  If Vault concludes, in its sole discretion, that Customer's account reflects a pattern of repeated overage, Vault may require prepayment, and Customer will pay for such overage on Customer's regular payment date or on a monthly basis.  The provisions of this Subsection 2(d) apply regardless of the cause of overage, even if caused by hacker activity or other third party actions. Current overage rate is $0.  50 per GB over commit. 

(e) Vault may require that Customer maintain a valid credit card on file at all times. In such case: (i) Vault may charge such card for Service fees or other fees on the  first business day prior to any payment due-date; and (ii) Customer will update  credit card information as necessary in the Customer Portal.  Vault may interrupt Service if any charge attempt is denied unreasonably. 

(f) A Returned check will constitute a material breach of this Agreement, and Customer will incur a $50.00 returned check charge, as liquidated damages. Such liquidated damages compensate Vault for administrative expenses related to returned checks. If Vault concludes, in its sole discretion, that Customer's account reflects a pattern of repeated late, bounced, or incomplete payments, Vault may require payment via wire transfer or direct deposit. 

3.  Termination. 

(a) This Agreement will continue until terminated by either party pursuant to the procedures set forth in this Section 3. 

(b) Customer may terminate this Agreement on thirty (30) days' advanced written notice. However, if Customer's Signup designates an annual or other commitment period (a "Commitment Period"), termination will not become effective until the end of such Commitment Period.

* (i)Customer will provide notice of termination through the online cancellation form in the Customer Portal, and if terminating pursuant to the SLA, will state: "termination per SLA.  "Vault is not required to refund any payments in the event of termination by Customer except as specifically set forth in Subsection 2(a) (ii) above.

* (ii)Upon completion, Customer and Vault may renew a Commitment Period by written agreement.

* (iii)Notwithstanding the foregoing, termination pursuant to the SLA (as defined in Subsection 5(a) below) does not require advanced notice and may become  effective during a Commitment Period. 

(c) Vault may terminate this Agreement for convenience as of end of Customer's Commitment Period or at any time in the absence of a Commitment Period.  Vault will provide thirty (30) days' advanced written notice of any termination for convenience. Upon such termination, Vault will refund any amounts paid pursuant to a Prepayment Plan for Service not yet provided. 

(d) In the event of any breach of this Agreement,  including without limitation any breach of the provisions of the AUP (as  defined in Subsection 4(a) below) or of the payment obligations set forth in  Section 2, Vault may terminate the Service, any portion thereof, or this  Agreement, without advanced notice. Vault is not required to refund any fees paid or prepaid after such termination. 

(e)In the event of any breach of this agreement or SLA, Customer may terminate the service, any portion thereof, or this agreement, with written notice. Vault is required to refund any payment pursuant to prepayment plan for Service not yet provided. 

4.  Acceptable Use & Privacy. 

(a) Customer represents that it has read Vault acceptable use policy ("AUP") and its privacy policy ("Privacy Policy"), currently posted at /aup.html and /privacy.html, respectively.  The AUP and Privacy Policy are hereby incorporated into this Agreement, and both parties will adhere to each. Without limiting the generality of the foregoing, Customer will not allow the Service or Closure equipment to be used for activities prohibited by the AUP.  Third party violations of the AUP using Customer's Service, including any IP addresses, points of access to the Internet, systems, software, or equipment assigned to or belonging to Customer, will be considered violations by Customer. 

(b) Without limiting the generality of the provisions of Subsection 4(a) above, Customer will not allow the Service or Vault equipment to be used for activities prohibited by the AUP.  Third party violations of the AUP using Customer's Service, including any IP addresses, points of access to the Internet, systems, software, or equipment assigned to or belonging to Customer, will be considered violations by Customer. 
              * (i)Notwithstanding any provision to the contrary in this Agreement, and without  limiting any of Vault rights or remedies, Vault may suspend Service in whole or  in part with advanced written notice in the event that Vault reasonably suspects an AUP violation.  Reasonable suspicion pursuant to the preceding sentence includes, without limitation, a third party notice or claim that Customer's use of the Service infringes on third party rights, if such claim complies with Vault policies for infringement notification.  Suspension pursuant to this Subsection 4(b) (i) may continue so long as Vault reasonably suspects an AUP violation. Vault is not liable for any Service suspension authorized by this Subsection 4(b) (i), even if the suspected AUP violation did not occur.

* (ii)Customer will reimburse Vault for any expenses incurred as a result of  Customer's violation of the AUP, including without limitation investigation  fees, not to exceed $500 per incident or claim investigated, and attorneys'  fees. Investigation fees include fees of $75.00 per half-hour for each Vault staff-member. Vault may require payment of such fees by wire transfer.

* (iii)Vault  has no obligation to monitor the Service for AUP violations or for other  illegal or improper conduct but may do so and may disclose information  regarding use of the Service for any reason, including: to satisfy laws,  regulations, or governmental, legal, or law-enforcement requests; to operate  the Service properly; and to protect itself and its customers. Vault may grant law enforcement agencies access to its equipment, including equipment used to provide Service to Customer, and to both the Space and Customer's equipment. 

(c) The Privacy Policy applies only to the Service and to Vault Website. Vault is not responsible for use or misuse of data by any third party, including without limitation Customer or any other Vault customer. 

5.  Service Levels & Remedies. 

(a) Vault standard service level agreement, posted at /sla.html, (the "SLA") is hereby incorporated into this Agreement. 

(b) The SLA does not apply to Managed Services or Professional Services.  In the event that any Managed Service fails to perform according to its specifications, including without limitation as a result of Vault negligence or other fault, Customer's sole remedy for any resulting loss, and Vault maximum liability, will be a refund of any fees actually paid for such Managed Service, for the period during which it failed to operate. Managed Services and Professional Services are provided with no guarantees of any kind, including without limitation guarantees regarding security, reliability, protection from attacks, or data integrity. 

(c) Vault will not be liable for Service interruptions or any other Service failures except as specifically set forth in the SLA and  in this Section 5. In the event that Customer is dissatisfied with the Service, Customer's sole remedies are those listed in the SLA and in this Section 5, or termination of this Agreement pursuant to the provisions of Section 3 above. Remedies listed in the SLA do not apply to any Service interruption authorized pursuant to this Agreement, and Vault will not be liable for any such interruption.

6.  Maintenance & Security. 

(a) Vault may interrupt Service to perform maintenance on Vault equipment or to address and/or mitigate the effects of security breaches, virus attacks, denial of service attacks, and other intentional interferences by third parties. Vault will provide Customer advanced notice before interrupting Service for scheduled maintenance or as soon as incidents are detected and before interrupting Service for remediation maintenance. 

(b) Customer is responsible for maintaining security,  for maintaining patches and disaster recovery systems, and for maintaining  backups, except to the extent Vault specifically accepts such responsibility through provision of a Managed Service (subject to the limitations of liability  in Subsection 7(c) and elsewhere in this Agreement).  Customer will promptly report any Service failure to Vault via the online ticketing system in the Customer Portal.  Vault is not responsible for providing physical access to or copies of software, data, or content stored on Vault equipment under any circumstances and is not required to provide network access (i) after any termination or suspension of Customer's Service or (ii) in the event of hardware failure, abuse by hackers or other third parties, improper administration by Customer, or other interruption of network access. 

(c) Vault is not required to reimburse any expenses Customer incurs for technology diagnosis or repair, including without limitation expenses for outside consultants. 

7.  Warranties, Disclaimers, & Limitations of Liability. 

(a) No communication between Customer and Vault will create a warranty. As used in the previous sentence, "communications" include, without limitation, advice provided by Vault or any of its representatives, quotes and other documents included in Sign-up, and representations in any work order or other ordering document. Except to the extent specifically provided in the SLA (if any):

* (i) VAULT does not warrant that the Service will be uninterrupted, error-free, or free from viruses or other harmful components.

* (ii) VAULT MAKES NO EXPRESS OR IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION WARRANTIES  OF TITLE, NONINFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR  PURPOSE.

* (iii) THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, AND THE SPACE AND THE FACILITY ARE PROVIDED "AS IS."

(b) VAULT WILL NOT BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, EXEMPLARY, PUNITIVE, OR MULTIPLE DAMAGES, EVEN IF ADVISED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES.  VAULT MAXIMUM LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT WILL NOT EXCEED THE TOTAL AMOUNT OF FEES PAID BY CUSTOMER DURING THE TWELVE (12) MONTHS PRECEDING THE INJURY GIVING RISE TO THE CLAIM.  THE LIABILITIES LIMITED BY THIS SUBSECTION 7(b) INCLUDE, WITHOUT LIMITATION, LIABILITY FOR NEGLIGENCE. 

(c) Except to the extent specifically provided in  Subsection 5(b) above, VAULT WILL HAVE NO LIABILITY WHATSOEVER FOR ANY CLAIMS,  LOSSES, ACTIONS, DAMAGES, SUITS, OR PROCEEDINGS RESULTING FROM ANY OF THE  FOLLOWING OR FROM ANY VAULT EFFORTS TO ADDRESS OR MITIGATE ANY OF THE  FOLLOWING: (i) SECURITY BREACHES, INCLUDING WITHOUT LIMITATION EAVESDROPPING,  THIRD PARTY ACCESS TO CUSTOMER DATA OR TO ASSIGNED COMPUTERS, THIRD PARTY  ACCESS TO OR MISUSE OF PASSWORDS PROVIDED TO VAULT, AND INTERCEPTION OF TRAFFIC SENT OR RECEIVED USING THE SERVICE; (ii) RELEASE OR EXPOSURE, FOR ANY OTHER  REASON, OF PERSONALLY IDENTIFIABLE INFORMATION OR OTHER PRIVATE DATA, INCLUDING DATA BELONGING TO CUSTOMER'S OWN CUSTOMERS AND OTHER USERS; (iii) DENIAL OF  SERVICE ATTACKS, VIRUSES, WORMS, AND OTHER INTENTIONAL INTERFERENCE BY THIRD  PARTIES; (iv) LOSS OF DATA OR LOSS OF ACCESS TO DATA; (v) ACTIONS OF THIRD  PARTIES, INCLUDING WITHOUT LIMITATION AGENTS OR CONTRACTORS OF VAULT; (vi)  ACTIONS OF VAULT EMPLOYEES OUTSIDE THE SCOPE OF THEIR EMPLOYMENT; (vii)  MISTAKES, OMISSIONS, INTERRUPTIONS, DELETIONS OF FILES, ERRORS, DEFECTS, DELAYS  IN OPERATION, OR OTHER FAILURES OF PERFORMANCE OF THE SERVICE; (viii) THE  ACCURACY, COMPLETENESS, AND USEFULNESS OF THE SERVICE; AND (ix) LOSS OF OR  INJURY TO CUSTOMER EQUIPMENT.  THE  PROVISIONS OF THE PRECEDING SENTENCE APPLY, WITHOUT LIMITATION, TO LIABILITY  FOR NEGLIGENCE, AND APPLY EVEN IF CUSTOMER PURCHASES MANAGED SERVICES OR  PROFESSIONAL SERVICES ADDRESSING SECURITY, DATA INTEGRITY, DATA BACKUP, ATTACK PROTECTION, VIRUSES, SPAM, MONITORING, OR SYSTEM INTEGRITY. As used in the preceding sentence, "third parties" include other Vault customers. 

(d) Vault limitations and exclusions of liability set  forth in this Section 7 and in this Agreement apply equally to Vault officers,  employees, agents, contractors, representatives, suppliers, subsidiaries, parents, and affiliated companies. 

8.  Indemnity. 

Customer will defend and indemnify Vault (including its  officers, employees, agents, contractors, representatives, suppliers,  subsidiaries, parents, and affiliated companies) from a claim by any of  Customer's customers or users, or any other third party, arising out of or  related to Customer's use, misuse, or failure to use the Service, including  without limitation: (i) alleged Customer conduct that would breach this  Agreement, including without limitation alleged infringement of intellectual  property or privacy rights and other AUP violations; (ii) security breaches or other alleged faults in the Service, including without limitation faults listed  in the SLA and faults leading to the release or exposure of personally  identifiable information or other private data (whether such data belongs to  Customer, to one of Customer's customers, or to other third parties); and (iii) any action taken by Vault as part of an investigation into a suspected  violation of this Agreement or as a result of its conclusion that a violation  has occurred.  Such Customer obligation includes payment of losses, expenses, damages, and costs, including without limitation attorneys' fees. 

9.  Payment Card Industry Data Security Standard ("PCI") [https://www.pcisecuritystandards.org/]

(a) The PCI policy applies only to Vault and customers who process, store, or transmit payment card data as defined by PCI. Vault is not responsible for use or misuse of card holder data by customer. 

(b) Customer will adhere to all conditions of the PCI standard and acknowledges responsibility for the security of card holder data they process, store, or transmit. 

(c) Vault will adhere to all conditions of the PCI standard and acknowledges responsibility of security for any customer card holder data processed, stored or transmitted on behalf of customer by Vault. 

(d) Customer will only process, store, or transmit card holder data as defined by PCI with an active signed contract with Vault. 

(e) Customer will immediately notify Vault of any compromise or potential compromise to the security of card holder data by submitting a trouble ticket through the Customer Portal. 

10.  Miscellaneous. 

(a) All software, hardware and Internet protocol addresses provided by Vault are licensed to Customer temporarily and remain Vault sole and exclusive property. Title and intellectual property rights to the Service are owned by Vault, its agents, suppliers, or affiliates or their licensor's. Nothing in this Agreement transfers to Vault any copyright in, trademark on, or other ownership interest in any data or content of Customer posted at any website.  Vault will not use  Customer's name or trademarks on Vault company Website or on any materials  published and made available to the general public, unless it receives  Customer's advanced written consent. 

(b) The parties agree that the fees listed as liquidated damages in Subsections 2(c), 2(f), and elsewhere in this Agreement do not constitute penalties and are reasonable in light of the harm that will be caused by breach, the difficulties of proof of loss, and the inconvenience and infeasibility of otherwise obtaining an adequate remedy. 

(c) All written communications to Customer will be deemed delivered if sent to the contact points provided to Vault at the time of order, or to such other contact points as Customer provides in writing.  Customer will include a valid e-mail address with such contact points.  All written communications to Vault and all fees will be mailed to 5699 Kanan Rd. #400, Agoura Hills, CA 91301, unless Vault notifies Customer in writing of alternate contact information. 

(d) Vault may revise this Agreement, including the AUP, the Privacy Policy, the SLA, and the standard provisions of any payment plan, from time to time by posting a new version on the Vault Website.  Revised terms will become effective at the  start of Customer's next Commitment Period or Prepayment Period, whichever is  later, or in the absence of either, in thirty (30) days (collectively, Customer's "Renewal Date"). Customer will review the Vault Website for any such revised terms on or before each Renewal Date. Customer's continued use of the Service after any Renewal Date will constitute acceptance of such revised terms.  This Agreement may not be revised or amended in any other way, except through a written contract executed by authorized representatives of both parties. 

(e) This Agreement is to be construed in accordance with and governed by the internal laws of the State of Florida without  giving effect to any choice of law rule that would cause the application of the  laws of any other jurisdiction other than the internal laws of the State of Florida to the rights and duties of the parties.  The parties hereby consent to the personal and exclusive jurisdiction and venue of the federal and state courts of the state of Florida.

(f) No delay, failure, or waiver of either party's exercise or partial exercise of any right or remedy under this Agreement will operate to limit, impair, preclude, cancel, waive, or otherwise affect such right or remedy. 

(g) In the event of any conflict between this main body of this Agreement and any document incorporated by reference, or any ordering document or statement of work (including for Managed Services or Professional Services), this main body of this Agreement will govern. 

(h) If any provision of this Agreement is held invalid,  illegal, or unenforceable, such provision will be construed so as to come as  close as possible to its intended meaning, and the validity, legality, or enforceability of the remaining provisions will in no way be affected or impaired. 

(i) This Agreement, including those documents  incorporated by reference, embodies the final, full, and exclusive statement of  the agreement between the parties, and supersedes all prior agreements, negotiations, representations, and proposals, written or oral, relating to its  subject-matter. 

11.  The Space, the Facility, and Customer Equipment

(a) Customer will: (i) place in the Facility only  Underwriter's Laboratory certified equipment; (ii) label all its equipment with  its name, telephone number, and e-mail address; and (iii) ensure at all times  that its equipment is configured and run in compliance with manufacturer  specifications, including without limitation specifications for power outlet,  power consumption, cooling, and clearance. In the event that Customer installs equipment not authorized pursuant to  the preceding sentence, Customer will remove it promptly after Vault request,  pursuant to such procedures as Vault designates, and Vault may charge for  storage in the interim, in addition to such other remedies as Vault may  have. Vault may, in its reasonable discretion, restrict the time for any installation, removal, maintenance, or modification of equipment, and Customer will honor such restrictions. 

(b) Customer will honor all Vault rules and regulations for use of the Facility and Space. Customer will not sub-license the Space to any third party. Customer will be responsible for obtaining and maintaining all permits and approvals necessary for its use of the Space and of its equipment. 

(c) Customer will not alter the Space or any cabinet, rack, cage, equipment, or fixture in the Facility, including without limitation Vault cabling and power supply, without prior written permission from Vault. Customer will not access or tamper with any equipment in the Facility other than its own.  Customer will keep its Space clean and clear of debris, including without limitation equipment packaging. 

(d) Customer will provide Vault with a list of all its personnel authorized to enter the Facility ("Representatives"), and Vault will have no obligation to grant admittance to anyone not so designated.  Customer will provide such additional information regarding Representatives as Vault reasonably requests, including without limitation photo identification and criminal history.

* (i) Vault may refuse access to the Facility to any Representative who violates Facility rules or otherwise behaves inappropriately or who creates a hazard of any kind  in Vault opinion.  Vault is not required to provide Facility keys or access codes to any Representative not designated by Customer in advance or to any Representative refused pursuant to the preceding sentence.  Customer recognizes that its Representatives will be required to leave a valid photo identification at Vault front desk while in the Facility.

* (ii) Customer  represents and warrants that it and its Representatives will conduct any  operations in the Facility in a safe and workmanlike manner, in accordance with  industry standards for such activities. Customer and its Representatives will remain in the Facility only so long as necessary to attend to Customer's equipment and will park in the Facility's building only while attending to business in the Facility. 

(e) Customer will inform Vault immediately of any emergency or other situation threatening injury to persons or property, including data ("Emergency"). In the event of an Emergency, Customer will immediately cooperate with and assist Vault as requested, including without limiting by modifying or suspending Customer's own activities. Without limiting the generality of the foregoing, in the event that Vault suspects a pending or current Emergency, Vault may, without limitation, rearrange, cut off from electricity, or remove Customer equipment. Customer will monitor equipment for audible alarms, promptly address any and all such alarms, including upon notification from Vault, and pro-actively maintain equipment so as to minimize audible alarms. 

(f) After termination of this Agreement for any reason, Customer will remove any and all equipment, computer programs, and other  property Customer has placed in the Space or elsewhere in the Facility  (collectively, the "Property"), promptly after Vault so directs, and in any  case within three (30) business days of termination. In the event that Vault does not provide access to the Facility, Customer will make itself available at the entrance to the Facility or such other place as Vault reasonably designates, at such time as Vault designates, to receive the Property. 

(g)  In the event that Customer fails to remove or receive the Property as required in Subsection 10(f) above, Vault may, as it sees fit and in its sole discretion, store the Property at reasonable cost to the Customer.  If after 30 days of storage the Customer has failed to remove or receive the property Vault may, as it sees fit and in its sole discretion dispose of the Property, including without limitation by selling, donating, or destroying it.  Vault may charge for any costs arising out of or related to disposition of Property pursuant to this Subsection 10(g). 

* (i) Customer hereby grants Vault a security interest in the Property to secure Customer's payment and performance of its obligations under this Agreement.  Customer recognizes that such security interest is perfected by Vault possession of the Property.

* (ii) Customer will defend and indemnify Vault (including its officers, employees, agents, contractors, representatives, suppliers, subsidiaries, parents, and affiliated companies), and hold Vault harmless, from any third party claim arising out of or related to storage, disposal, sale, donation, destruction of, or damage to either the Property or any data stored therein or connected therewith, or any other Vault action taken in furtherance of its rights pursuant to this Section 10.  Such Customer obligation includes payment of losses, expenses, damages, and costs, including without limitation attorneys' fees. 

 (h)  Customer recognizes that Vault is not in the storage business and so may charge  storage fees in excess of commercial rates as compensation for the burdens and  inconveniences connected to storage of Property pursuant to Subsection 10(a) or  10(g). Vault will have no liability for damage to or total loss of such Property or any data stored thereon.

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